General questions 
  • Q. Why hardwood floors?

    A: Hardwood floors are stylish, long lasting and beautiful. The natural colours and patterns found in natural wood create a comfortable and inviting living environment.


  • Q. Is it true that hardwood floors provide a cleaner home environment?

    A: Yes. Carpet attracts and holds many allergenic spores, dust-mites, bacteria, fungi, animal dander and other unhealthy microbes. These irritants are dispersed every time you vacuum. Hardwood floors however, do not allow such impurities to hide and gather, providing a safer and cleaner home environment. 


  • Q. How long do hardwood floors last?

    A: When properly maintained, hardwood floors can last even a lifetime. The average carpet, however, needs to be replaced every 10 to 12 years.


  • Q. How do I know what type of floor is right for me?

    A: Talk to the experts (us)! We can discuss what flooring style will suit you, about the environment of your home or business and how you will use the floor, and then recommend the best type of floor and finishes for you. 


  • Q. What is the most popular hardwood used in flooring?

    A: Tasmanian Oak is the preferred hardwood for use in homes. Spotted gum is the number one choice for gymnasiums, basketball courts, dance floors and other commercial applications. Spotted gum is harder than Tasmanian oak, and can endure better in commercial use.


  • Q. Is the work covered by a warranty?

    A: Yes. Myflooring offers a one year workmanship warranty on floor installation and years of limited warranty on our finishes. We provide the terms and conditions with the quote.


  • Q. How much will it cost?

    A: We offer an online quotation, or we can travel to your site and give you a cost estimate.


  • Q. What are my payment options?

    A: We ask for 50% deposit when we start the job and the balance on completion. We accept cash or cheque.


 Sanding and Polishing                                                                                     
  • Q. How many times can a solid wood floor be sanded?

    A: Normally, sanding three times will remove 0.5mm to 1mm of wood from the surface of the floor depending on the floor level and type. 19mm thick floors have 7mm of wood above the tongue so a floor could be completely sanded and finished six to ten (or more) times before one would reach a depth where the top of the groove edge is weakened.


  • Q. Is it common for gaps to appear between floor boards?

    A: Yes. Timber flooring is manufactured within a tight moisture context range, however due to this range and natural variability, board movement (shrinkage or swelling) with seasonal changes will differ between boards. Consequently, small gaps at the floor board edge can be expected during the dry time of the year. Frequent wide gaps, or irregularly spaced wide gaps can indicate flooring manufactured outside specified requirements or inadequate installation and finishing practices.


  • Q. How long does the sanding/finishing process take?

    A: Normally sanding & finishing is a three day process, but allow for four in case the finish doesn't dry from one day to the next, depending upon weather conditions.


  • Q. What is the lead time for scheduling a floor refinishing?

    A: Generally from 1 to 3 weeks out. Contact us for an exact time.


  • Q. How much dust is created by the sanding process?

    A: We use the highest quality dustless sanding machines from belt sander to orbital sander. However, small amounts of dust will be produced during the sanding process unavoidably. To keep dust from penetrating other areas of your home, we recommend applying plastic to doorways using 3M masking tape and thin plastic film.


  • Q. Can I stay in my home during the floor sanding process?

    A: That's up to you. During the sanding process, each sanding machine produces noise and a little dust. During the coating, oil based polyurethane makes a very strong odour and toxic vapour which can produce an asthma-like response. The floor should also be kept out from walked on for the period of the job. Therefore, we generally recommend for you to not stay in site. But if you have no choice you can select a non toxic waterbase polyurethane or natural oil finish and stay without walking on the job area.


  • Q. How long does it take for the floor to dry after each surface coat is applied?

    A: A coat of oil base polyurethane takes 8-12 hours to dry. A coat of water base polyurethane takes 4-6 hours to dry.


  • Q. How long does it take for the odour to disappear when the job finished?

    A: If you open the windows, the odour will disappear within 1~2 days..


  • Q. When can I move my furniture back?

    A: We recommend waiting 4~5 days in summer and 6~7 days in winter after the final coat is applied (with protective felts under all furniture). Large area rugs need to be kept off the floor for the first 20 days. ... More


  • Q. Will my floors be shiny?

    A: You have a choice of a satin, semi-gloss or high gloss finish for your floor.


  • Q. Do you move furniture or appliances?

    A: No, due to liability concerns that is an option left to the homeowner.


  • Q. Is Pure tung oil different from Tung Oil?

    A: Yes. Pure Tung Oil will not build a gloss finish or build a heavy finish on the wood, but penetrates deeply into the wood to enhance the character and water resistance. Pure Tung Oil is easy to maintain with a follow up application. It however does dry slower than Tung Oil.

    Tung Oil will generally build a gloss finish as well as build on top of the wood surface. It contains petroleum distillate and generally metallic dryers.


  • Q. What is the most durable finishing material

    A: Moisture cured polyurethane is the most durable finish for domestic and commercial purposes.


 Engineered floorings                                                                                        
  • Q. What is engineered hardwood flooring?

    A: Engineered hardwood flooring is a product made up of a core of hardwood, plywood or HDF and a top layer of hardwood veneer that is glued on the top surface of the core and is available in almost any hardwood species. The product thus has the natural characteristics of the selected wood species as opposed to a photographic layer. The engineered product has been designed to provide greater stability, particularly where moisture or heat pose problems for solid hardwood floors.


  • Q. What does greater stability mean?

    A: The instability of solid hardwood is usually moisture or heat related. Under adverse conditions, solid hardwood floors can warp, cup, swell or split apart. Engineered hardwood flooring overcomes these problems by constructing a multiple-ply plank which counteracts twisting and remains flat and intact. This makes engineered hardwood flooring a better choice for installation over radiant heat sources, over concrete whether it is below grade or above, and in rainy climates


  • Q. How many layers does engineered flooring have?

    A: In addition to the top hardwood veneer, engineered wood flooring typically has three or more core layers. Of course, there is greater stability with more layers. The core layers may be plywood, high density fibreboard, or hardwood. For example, Vanier engineered flooring has five to seven hardwood core layers. 


  • Q. Does engineering destroy the natural beauty of hardwood floors?

    A: No. The top hardwood layer is the same genuine hardwood you have in solid hardwood floors. This top veneer is available in most species of natural hardwood.


  • Q. What is the thickness of the top layer of hardwood?

    A: The hardwood veneer, or top layer of hardwood, can typically be 0.6mm to 4.5mm or more in thickness. More than 2mm of hardwood layer can be sanded and polished couple of times by a professional floor sanding company as Myflooring.


  • Q. Can I refinish an engineered floor?

    A: It depends upon the thickness of your hardwood layer but the fact is that 95 % of hardwood surfaces are never refinished. With the high quality finishes that are offered and the extensive process that refinishing a floor entails, damaged areas are often removed professionally. If sanding is desired, typically, the professional sanding procedure removes 1/32 of an inch. Thus if your floor has a 2mm layer you can sand the floor 1-2 times.


  • Q. How do I clean my floors?

    A: Check out our maintenance for floor cleaning details.


  • Q. I heard humidity levels need to be controlled for hardwood floors, is that true?

    A: Yes. Humidity in your home should be kept at approximately 45%. An extremely dry house during the heating season will cause flooring to shrink, which will create linear cracks between the flooring slats. On the other hand too much humidity will cause the flooring to swell and could cause the boards to cup or crown.


  • Q. My hardwood floors are lacklustre, and look like they need a face-lift. Should I attempt to renovate them myself?

    A: No. We recommend our professional floor refurbisher. We have all the equipment and experience to do the job efficiently and correctly the first time. Plus, we guarantee the results.


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